FAQ

Straight answers.

Can't find what you need? Contact us.

Where do I pay?

When you click "Add to cart" or "Buy now" you go to our secure checkout, where payment is processed by an encrypted payment provider. We never see or store your card details.

How long does shipping take?

Our products ship from overseas suppliers. Most orders arrive in 7–16 business days, depending on the product and your location. See our Shipping Policy for details.

Will I get tracking?

Yes. Once your order is dispatched you receive a tracking link by email.

Can I return an item?

Yes — please read our Returns & Refund Policy for the window, condition requirements and how to start a return.

Do I have to pay customs or import fees?

Depending on your country, import duties or taxes may apply. These are set by your local authorities and are the customer's responsibility unless stated otherwise at checkout.

How do I care for my products?

Care notes are listed on each product page. As a rule, hand-wash knives, cutlery and steel boards and dry them promptly.

How can I contact you?

Email us at support@culinarycurated.com or use the contact form — messages go straight to our team inbox and we usually reply within 1–2 business days.